Getting started with QI

Use these links to jump to the following information about getting started with QI:


What is QI?


Quality improvement advances health care through learning from practice—identifying opportunities for improvement, working with interprofessional teams to measure current processes, setting targets for change and improving through rapid cycle, small incremental innovations. QI needs empowered teams, strategic leadership and a non-judgemental culture. It emphasizes the use of data to make improvements and encourages the creation of best practices from those improvements. This is QI in action!


The Quality Dimensions (Adapted from the Institute of Medicine)


  • Safety: First, do no harm. No one should be harmed by health care.
  • Timelines (Accessibility): The right care, at the right time, in the right setting, by the right health care provider.
  • Equitability: Providing services to all in need without discrimination.
  • Effectiveness: Providing service that works based on the best evidence available.
  • Efficiency: Avoiding the provision of services that waste and/or that are unlikely to benefit.
  • Patient-centred: Ensuring that patient values, needs and preferences guide clinical decisions. 


Family Medicine Resident Quality Improvement Projects

Family medicine residents are required to participate in Quality Improvement training, developed by the DFCM QI Program. They will then return to their clinical sites to complete a QI project. The project must include information pertaining to the opportunity for improvement, structuring the improvement and testing the changes. In addition, the project must include evidence of team meetings, a reflection on the interprofessional care team experience, a data collection plan, and a project poster.

Search for and view resident projects on the DFCM QI Project Database

Please email for the password to view the projects.

Quality Improvement Plans

What is a Quality Improvement Plan?

A Quality Improvement Plan (QIP) is a documented set of commitments and actions that support an organization to meet quality improvement goals. A QIP establishes a principal focus to guide quality improvement initiatives, with the overall objective to aid health care organizations to successfully improve the quality of services delivered to patients. Each of the DFCM's 14 affiliated family medicine teaching units have a QIP.

For more information: Ministry of Health and Long-Term Care: Quality Improvement Plans



Primary Care Quality Improvement Newsletter

The Primary Care QI Newsletter is the quarterly newsletter of the DFCM QI Program. It highlights quality improvement news at the DFCM, interesting new articles & publications, upcoming quality events & conferences, and community announcements.

2014 Issues

Sign up to the QI Newsletter

Quality Improvement Resources



IHI Guide to Measuring the Triple Aim

IHI Leadership Framework

The Science of Improvement, Berwick DM



The Improvement Guide, Gerald J. Langley

Quality By Design, Eugene C. Nelson

Switch: How to Change Things When Change Is Hard, Chip and Dan Heath.

Made to Stick, Chip and Dan Heath.



Why Change is so Hard, Chip and Dan Heath

Drive: The surprising truth about what motivates us



Institute for Healthcare Improvement

Health Quality Ontario:

Primary Care Quality Improvement

Public Reporting

Best Path

Quality Compass

2012/13 Quality Improvement Plans: An Analysis for Improvement

Association of Family Health Teams of Ontario (AFHTO)

Interprofessional Education (IPE), University of Toronto